Refund and Returns Policy
Effective Date: June 25, 2026]
Thank you for shopping at fc26shop.com! We want you to love your purchase. However, because we work with global suppliers to bring you the best prices (dropshipping model), we have specific guidelines for returns and refunds. Please read our policy carefully before making a purchase.
1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be:
In the same condition that you received it.
Unworn, unused, with tags, and in its original packaging.
Accompanied by the receipt or proof of purchase.
Note: Please do not send your purchase back to the manufacturer or the address on the shipping label. Contact us first at [support@fc26shop.com] to receive the correct return address.
2. Damages, Defects, and Wrong Items
Please inspect your order upon reception. Contact us immediately (within 48 hours of delivery) if the item is defective, damaged, or if you receive the wrong item.
To expedite the process, please email us at [support@fc26shop.com] with:
Your order number.
Clear photos or a short video showing the damage or the incorrect item.
If approved, we will gladly send a free replacement or issue a full refund.
3. Return Shipping Costs
If we made a mistake: If the item is damaged, defective, or incorrect, we will cover the cost of return shipping or send a replacement at no extra charge.
Change of mind / Buyer’s remorse: If you simply changed your mind, ordered the wrong size, or no longer want the product, you (the buyer) will be responsible for paying the return shipping costs. Shipping fees are non-refundable.
4. Exceptions / Non-Returnable Items
Certain types of items cannot be returned:
Perishable goods (such as food, flowers, or plants).
Custom products (such as special orders or personalized items).
Personal care goods (such as beauty products or intimate apparel).
Items purchased on Final Sale or using gift cards.
5. Lost or Delayed Shipments
Because we ship directly from our global suppliers, delivery times can vary.
An item is only considered “lost” if it has not arrived within [e.g., 45 or 60] business days from the dispatch date.
If your package exceeds this timeframe, we will issue a 100% full refund or ship a replacement package immediately.
6. Refunds Process
Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.
If approved: Your refund will be processed automatically to your original method of payment within 5 to 7 business days.
Late or missing refunds: If you haven’t received your refund yet, first check your bank account again, then contact your credit card company or bank, as it may take some time before your refund is officially posted.
Contact Us
For any questions regarding returns, refunds, or exchanges, please reach out to our dedicated support team:
Email: [support@fc26shop.com]
Response Time: We typically respond within 24–48 hours.
